Customer Care

Welcome to Kale Kale website terms and conditions for use. These terms and conditions apply to the use of this website at WWW.KALE-KALE.COM This Site will contain offerings for the purchase of products and other items.

By accessing this Site and/or placing an order, you agree to be bound by these terms and conditions.


Before making purchases, you will need to register as a member and agree to the terms set forth below (which terms incorporate by reference any terms linked to specific products or other offerings, our Privacy Policy, and any other terms posted on the Site). As part of your registration, you will give us certain personal information, which will be used by us in accordance with our Privacy Policy and to establish an account for you. Your registration and use of the Site will signify your continued agreement to such terms. If you do not agree to the terms of this Agreement, you may not use the Site in any way.

You agree that you may only use this Site to make legitimate inquiries or orders, that you won’t make orders for speculative, false or fraudulent purposes. Remain bound to indicate an e-mail or postcard and any other information as requested, they are correct and complete.

The www. website is operated by: Egurrola & Neves, Lda. (“us”, “we”) a company registered in Portugal with VAT number: 514 460 288.

Have any questions or concerns? 

We’re always ready to help!



Call us at

+351 914 161 382

or send us an email to:

Success! Message received.


To make a purchase, you must always register by completing the required form data submitted. These data must be current and valid. You will receive in your email a confirmation of your registration. The data is strictly personal. All information collected from the user will not be disclosed or sold to third parties.

In establishing an Account, you represent that you are of legal age to form a binding contract. You are responsible for maintaining the confidentiality of your Account and any ID or password issued to you and for restricting access to your computer. You agree to notify us immediately of any unauthorized use of your Account or any other breach or potential breach of security. You may cancel your Account at any time. Upon any membership or Account cancellation for any reason, you will only be responsible for any unpaid amounts associated with prior purchases. Any cancellation or termination of your Account will result in forfeiture of any credits that may have been applied there too. At any time you can change your personal information or request another password. We may change these terms (and/or any agreements, policies or other terms referenced, incorporated or linked to herein) from time to time on a going-forward basis, and the current terms will always be posted on this Site. If you do not agree to these terms at any time, you should not conduct any more transactions or participate in any other activity through the Site. Your use of the Site after any such changes indicates that you agree to such changes. We may discontinue all or any portion of the services offered (or your Site participation or Account) at any time.


We accept an order when the order is dispatched. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

We may refuse to accept an order:

     - where goods are not available;

     - where we cannot obtain authorization for your payment;

     - if there has been a pricing or product description error, or

     - if you do not meet any eligibility criteria set out in our terms and conditions.


All orders are accompanied by an invoice stating the exact amount of the purchase in Euros.

Egurrola & Neves delivers Worldwide  and compromises to ship the product as soon as possible.


In Portugal, deliveries can take up to 5 business days.

To the remaining countries, deliveries can arrive in 7 to 10 working days but on occasion can take up to 28 days if there is any custom clearances.


We reserve the right of using the transport company  of our preference.

Zone 1:  France, Belgium, the Netherlands, Spain, Luxembourg, Italy, Germany.

Zone 2: Ireland, Greece, Finland, Sweden, Denmark, Austria, Switzerland, Norway, Lichtenstein.

Zone 3:  Estonia, Lithuania, Czech Republic, Latvia, Poland, Slovakia, Slovenia, Malta, Hungary, Bulgaria, Malta, Cyprus

Zone 4: French DOMs, United Arab Emirates , Dubai.

Zone 5: Rest of the World


Eligible return/exchange items:

We accept unused, unwashed, unworn or undamaged merchandise, with the original tags attached, for a full refund or exchange within 20 days from the shipping date.


All items must be returned in the original packaging and in original condition with all shipping materials.

The form attesting to the reason for the return / refund should also be filled out.

In case of return, the cost of shipping to KALE KALE   shall be supported by the customer.

In case of exchange, shipping charges will be supported by Egurrola & Neves, Lda.

In case of return, soon as we receive the items, you will be notified by email and subsequently repaid within a maximum of 15 days.


Exceptions to the “eligible return/exchange items” above:

Items marked FINAL SALE or items marked as non-returnable cannot be exchanged or refunded at any time.

The items whose labels have been removed are not eligible for return/exchange and will not be accepted.

Damaged, used or worn goods are not eligible for return/exchange and will not be accepted.

Sale items will be accepted for exchange only.

Products lost during returns made by the customer will not be reimbursed.

Orders that were shipped more than 14 days ago are not eligible for return/exchange and will not be accepted.

Returns for terminated or cancelled accounts.

Return Instructions

Please send your return in the original packaging to:

Egurrola & Neves, Lda

Rua Dom João da Câmara N5 RC / Esquerdo

Linda-a-Velha 2795-105


T: +351 914161382


Note the quantity and reason(s) for return on your return form.

Pack your return securely, in the original package and include your completed packing list.


The above information does not constitute an offer for sale but rather an invitation to negotiate. No contract for the product will be established between you and us, unless the order has been accepted by us. If the order is not accepted after it has taken place every debit from your account, the amount will be refunded in full.


Egurrola & Neves Lda. responsibility for any product purchased through this website is limited exclusively to the respective purchase price.


Items pictured on this Site may not necessarily reflect exact colours or appearances of actual items due to digital reproduction variations and handmade variations. We do our best to display products as accurately as possible. We disclaim any and all responsibility or liability for the accuracy, content or legality of information or material provided on or through the Site. Neither Egurrola & Neves Lda. nor its service providers shall be responsible for computer or network connections, transmissions, failures or other technical malfunctions. On occasion, Items offered on the Site may be incorrectly priced. If the correct price of an item is higher than the price stated on the Site, we will either contact you for instructions before shipping, or cancel the order and notify you of the cancellation. If the correct price of an item is lower than the price stated on the Site, we will either contact you for instructions before shipping or refund the overage and notify you of such refund. The Site may not always be virus or error-free. All goods, information, products, and services included in or obtained through the site, are provided "as is," with no warranties. Egurrola & Neves Lda and its service providers expressly disclaim to the fullest extent permitted by law all express, implied, and statutory warranties, including, without limitation, the warranties of merchantability, accuracy, system integration, fitness for a particular purpose or use, and non-infringement of proprietary rights. if you download or otherwise obtain content or data from the site, you do so at your own risk and you are solely responsible for any associated damages to your computer or loss of data. Egurrola & Neves Lda and its service providers shall not be liable to any member for any indirect, incidental, consequential, special, exemplary, or punitive damages whether any claim is based on warranty, contract, tort (including negligence), or otherwise, (even if Egurrola & Neves Lda and/or its service providers shall have been advised of the possibility of such damages). Neither Egurrola & Neves Lda and its service providers’ total liability for any particular claim arising from or related to the site is limited to the amount actually paid by you with respect to such claim. Some jurisdictions do not allow the limitation of liability for incidental or consequential damages, so the above limitations may not apply to you. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.